F.A.Q
Frequently Asked Questions:
General Questions
Q: Where are you located?
A: We are located as Najm Al Tawar Tailoring LLC in Al Twar Area near DAFZA metro station. Our Retail store address is: Shop 12B, Lootah Building, Block B, Al Twar First, Dubai, UAE. Google Map Link.
Q: What services do you offer?
A: We provide a wide range of tailoring services, including custom dress stitching, blouse tailoring, suit and salwar designs, bridal tailoring, alterations, embroidery, and more.
Q: Do you offer consultations for designs?
A: Yes, we provide fabric and design consultations to help you choose the perfect style and material for your needs. To book appointment with our Tailor, please click below link: Talk to A Tailor.
Appointments and Orders
Q: Do I need to make an appointment for tailoring services?
A: sure, you are welcome to walk in during our working hours and our friendly tailors will assist you.
Q: How can I book an appointment?
A: You can book an appointment by calling us at +971(0)503717334 or messaging us via WhatsApp at +971(0)503717334 or simply booking using this link
Talk to A Tailor.
Q: What is your turnaround time?
A: Turnaround times vary depending on the complexity of the design. Standard tailoring typically takes 5–7 business days, while bridal and custom designs may take 2–4 weeks.
Q: Can I provide my own fabric?
A: Yes, we’re happy to work with fabric you provide or help you select from our curated collection of materials.
Alterations and Customization
Q: Do you offer alteration services?
A: Yes, we specialize in professional alterations to ensure your garments fit perfectly, whether it’s resizing, hemming, or restyling.
Q: Can I customize my design?
A: Absolutely! We encourage customization to make each piece uniquely yours. Share your vision with our skilled designers, and we’ll bring it to life.
Pricing and Payments
Q: How much do your services cost?
A: Pricing depends on the type of service and design complexity. Visit our store or contact us for a personalized quote.
Q: What payment methods do you accept?
A: We accept cash, credit/debit cards, and online payments.
Delivery and Pickup
Q: Do you offer delivery services?
A: Yes, we offer delivery services within Dubai for online orders. You can also pick up your garments directly from our store.
Q: What happens if I miss my pickup?
A: No problem! We’ll hold your order at our store and contact you for rescheduling.
Returns and Policies
Q: What is your policy on returns or alterations after delivery?
A: We ensure quality craftsmanship, but if you’re not satisfied, we offer one complimentary adjustments within 7 days of delivery.
Q: Do you accept urgent orders?
A: Yes, we accept urgent orders subject to additional charges and availability. Please contact us to discuss your requirements.